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Manage your guest’s level of Satisfaction

An Intelligent Review Tool that works with your Hotel's WiFi

Evaluate your services while your guests are still in the hotel!

THE FACTS

Hotel’s Online Reputation is becoming more valuable than money

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Willing to pay more!

According to a 2015 study, 76% of travelers said they are willing to pay more for a hotel with higher review scores.

More likely to choose hotel

According to the same study, given equal prices travelers are 3.9 times more likely to choose the hotel with a higher review score.

Importance of Ratings & Reviews

Ratings and reviews are the second most important factor (after price). 88% of the travellers check reviews before booking their accommodation!

THE CHALLENGES

Until today Hoteliers receive guest’s reviews & feedback, only after guests check out

Communication Breakdown

Hoteliers do not have an easy and instant way to get immediate feedback related to problems which upset the guest, therefore, there is limited opportunity to resolve the issue.

Fewer Reviews

People are less likely to review your hotel after they’ve checked out. Very few guests take time to fill in questionnaires or surveys on tablets or hotel apps.

Reviews of Low Reliability

Guest’s opinions are not valid after they have checked out of the hotel. At the same time, online reviewers could be motivated by other factors.

What if hoteliers can get reviews while guests are still checked in?

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THE SOLUTION

Introducing Hotel Feedback!

The new way to get reviews via hotel’s WiFi

700 percent more reviews

The Benefits

Get real time guest reviews before being published!

Evaluate your services while your guests are still in the hotel!

Control your staff’s effectiveness, in real time!

100% of negative reviews can be solved
before the guests checkout!

REQUEST A FREE DEMO

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Hotels use our System

Total Reviews so far

Registered guests

  • In HotelFeedback we believe in the power of knowing your guests. This knowledge comes when you can actively listen to them.
  • Guests submit their own personal info when they access WiFi, while receiving promotional hotel offers
  • Guests are automatically asked to review the hotel during their stay. For negative reviews, an alert email informs the manager.